We deliver to all UK mainland addresses. Some remote postcode areas are subject to additional charges and longer lead times, which will be confirmed at checkout.

We also deliver to many parts of Europe but please contact us to discuss your requirements as delivery charges vary considerably.

Delivery to an address other than your billing address is permitted.

We offer free standard delivery to most UK postcodes on orders over £50, which can take up to 3-6 working days. Working days include Monday – Friday and exclude Bank Holidays.

You can choose an Express Delivery option for many of our products which arrives in 1-2 working days. This carries an additional charge of £15 per pallet.

The following postcodes carry a delivery surcharge and costs will be confirmed at checkout: AB, IV1-3, PH8-10, PH15-18, KW1-14, PH19-41, PH49-50.*

There are also a small number of locations which (for example Scottish islands) that require us to provide a quote to confirm the delivery costs. You’ll be advised of this at checkout.

Deliveries normally occur between 8am – 6pm. On rare occasions delivery could be outside of these times, but this is the exception.

Unless otherwise stated, all deliveries will be made to the kerbside or the bottom of the driveway, using a tail lift vehicle.

This vehicle will lower the product to the ground using an electric lift. The pallet of products is then pulled off using a manual pallet truck. It’s really important that the ground that the pallet is unloaded onto is flat and solid. Deliveries are typically made on an 18-tonne vehicle. Access will therefore be needed for a rigid lorry (up to 20 ft.), otherwise additional delivery charges may be applied.

If the delivery location is hard to access (i.e. narrow or unmade roads) please let us know before delivery, so we can arrange for an appropriate vehicle and avoid redelivery costs.

The delivery team aren’t responsible for any additional lifting or carrying of your goods. We don’t deliver items to multiple addresses.

Whilst we’ll always make every effort to deliver the products on the agreed delivery date, we can’t be held responsible for matters beyond our control that results in your products not arriving on the day in question. Please don’t book builders or hire equipment for the day of delivery in case of any events resulting in the scheduled delivery being delayed.

In the unlikely event of your product not arriving on the scheduled delivery day, we’ll normally be able to deliver the products the next working day.

Failure to be at site on a day that has been pre-booked for delivery, or where there is a lack of access available to the site, could incur a redelivery charge of £70 per crate or pallet and upwards. This charge is imposed by the delivery company and we pass these charges on at cost.

You have a 14 day period in which you can return products bought from Port Stone. Returned items must be unused and unopened, in new and saleable condition, and in their original packaging. Please note that only full packs can be returned.

Our returns and refunds policy complements your legal rights. 

We strongly recommend that you first check the labels on the pallet against your order upon receiving the goods, as delivery companies sometimes make mistakes. Only open the packaging after confirming the items match your order. If the wrong goods are delivered and need to be returned, improper repackaging may lead to rejection by the return delivery company.

To arrange a return contact Port Stone on [email protected] or call 01554 705 123.

Returned items must be unused and unopened, in new and saleable condition, and returned in their original packaging. Please note that only full packs can be returned.

If a customer decides to return their products, the return delivery cost will need to be met by the customer. Port Stone can assist in arranging the return if needed.

After the returns are received and inspected, we will deduct £85 per pallet (including VAT) to cover the original delivery charge (third-party delivery partner cost) and £30 for the restocking and inspection fee (third-party warehouse cost).

Upon receipt and inspection of the returned products by our warehouse team, we will issue a refund for the price paid for your order, excluding any delivery, restocking and inspection charges. The refund will be processed within 7 working days.

For full details see our terms and conditions

Our products all carry a 2 year warranty.

To make. warranty claim contact Port Stone on [email protected] or call 01554 705 123 & we’ll get your problems sorted.

For full details see our terms and conditions