You have a 14 day period in which you can return products bought from Port Stone. Returned items must be unused and unopened, in new and saleable condition, and in their original packaging. Please note that only full packs can be returned.

Our returns and refunds policy complements your legal rights. 

We strongly recommend that you first check the labels on the pallet against your order upon receiving the goods, as delivery companies sometimes make mistakes. Only open the packaging after confirming the items match your order. If the wrong goods are delivered and need to be returned, improper repackaging may lead to rejection by the return delivery company.