Deliveries normally occur between 8am – 6pm. On rare occasions delivery could be outside of these times, but this is the exception.

Unless otherwise stated, all deliveries will be made to the kerbside or the bottom of the driveway, using a tail lift vehicle.

This vehicle will lower the product to the ground using an electric lift. The pallet of products is then pulled off using a manual pallet truck. It’s really important that the ground that the pallet is unloaded onto is flat and solid. Deliveries are typically made on an 18-tonne vehicle. Access will therefore be needed for a rigid lorry (up to 20 ft.), otherwise additional delivery charges may be applied.

If the delivery location is hard to access (i.e. narrow or unmade roads) please let us know before delivery, so we can arrange for an appropriate vehicle and avoid redelivery costs.

The delivery team aren’t responsible for any additional lifting or carrying of your goods. We don’t deliver items to multiple addresses.